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rickyM
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Asked: 2019-06-25T12:05:00+08:00 In:

How to fix “There has been a critical error on …

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How to fix “There has been a critical error on your website” error? Please help!

Hi guys, I’m new to WordPress and have no deep knowledge of its technical working. Yesterday, Jetpack notified me via email. When I access the site, it says: “There has been a critical error on your website. Learn more about debugging in WordPress.” I can no longer access the Dashboard. I already tried searching for solutions but I could not fix it.

Any help is appreciated. Thanks.

debugerrorwordpress

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4 Answers

  1. findingSun

    The error also says: “Learn more about debugging in WordPress.”

    Please check the error logs on your server for a more specific error message, which may give a clue to why this is happening on your website/server. If you need help locating them, ask your hosting provider to help you with that.

    If you cannot find error logs or if you don’t find any helpful info in the error logs, try Enabling debugging

  2. aldinlapinig
    Best Answer

    There can be several factors causing this kind of error. In my experience, this is usually due to plugins or theme conflicts that may happen after updating theme.

    To troubleshoot for possible plugin conflict, you need to access your site data via cPanel File Manager or FTP or equivalent tool depending on your hosting or system.

    Note: Create a backup of your site before doing the following.

    1. Check for plugin conflict.
      • Via cPanel File Manager or FTP, go to YourWebsite/wp-content/
      • Rename the folder “plugins” to anything like “plugins_bkp”
      • Try refreshing the site if that solves the issue.
      • If the error is gone, this means the issue is caused by the plugin. Otherwise, go to number 2. Check for theme conflict.
      • To figure out the conflicting plugin, create a new folder with the name “plugins”
      • Individually copy each folder content in “plugins_bkp” to the new “plugins” folder you created.
      • Keep refreshing the site after each plugin copied to check if that specific plugin is causing the issue.
      • Once you find the problematic plugin, delete that and access your WP Dashboard to install a fresh copy of that plugin.
    2. Check for theme conflict
      1. Via cPanel File Manager or FTP, go to YourWebsite/wp-content/themes/
      2. Delete the theme folder you are using for your site.
      3. Try refreshing the site if that solves the issue.
      4. If the error is gone, access your WP Dashboard to install a fresh copy of your theme.

    If after installing fresh copies of your plugin or theme and the issue is not solved, contact support for the item.

    I hope that helps.